Refunds and Exchanges
At Arden Creek Designs we want you to be completely satisfied with your purchase. If for any reason you are not completely satisfied with your order upon receiving it, please contact us directly within 7 days of the receipt of your purchase and we will gladly work with you to make it right.
Sorry but no refunds or exchanged for custom orders.
We are happy to accept returns for non-custom orders under the following conditions:
1. Shipping charges are non-refundable in the event of a refund or exchange. The customer is responsible for all shipping costs associated with the exchanging or returning of products. Exchanges or refunds must be done within 14 days of receiving the order.
2. A 10% restocking fee will be deducted from your refund in the event of a return.
If your purchase has been lost or misplaced by the shipper, Arden Creek Designs cannot be held liable for your item as we do offer tracking numbers on every item we ship. But please contact us if this does happen so that maybe we can offer assistance.
All refunds are made AFTER we have received and inspected the item.
We take great pride in our level of craftsmanship and thus we warrant our products to be free from material defects in workmanship, materials and construction within 1 year after delivery. Should there be any issues within that period, we will be happy to address them.
Exclusions: Our products are not warranted against normal wear and tear, commercial use, accidents, abuse or neglect from damage resulting from improper use, installation, care or storage. We do not cover expansion, contraction or effects of extreme high/low humidity.
Warranty as well does not cover darkening of wood or finish, which occurs naturally over time.
Additional Policies and FAQs
Arden Creek Designs are all handmade pieces made with natural materials, variations in size, shape and color can be expected, resulting in no two pieces being exactly alike.
Please keep in mind once you've received your piece, that the nature of bark, twigs, and other raw materials we use in creating our product will have some degree of peeling or natural imperfection. We go to great lengths to ensure the raw materials we use in handcrafting our products are of the highest quality.
Unless otherwise stated in the finish of your piece, we distress our work to give it an antiqued appearance.